GUMSHU

Go-To-Guidebook

01. How to JOIN US

Thank you for showing interest in using Gumshu.

Joining us is very simple. First download the app in the device you wish to track and monitor.

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• Click on ‘Join Us’     

• Fill in the required details.

• Now your device is safe & secured.

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Note: Always keep GPS and WiFi ON in your device to enable uninterrupted tracking.

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02. Global Tracking 24 x 365

• Visit the www.gumshu.net website

• Ensure the GPS and/or WiFi function is ON in your device

• Click on ‘Login’.

• Fill in your registered email ID & Password

• View your device location

Note: As long as your device is connected to our network, you will never miss on its location. With no Gumshu, it is not possible to known the location of your device.

Even if the device is overseas, you can still view it on map by login to our account.

Recommended:

1. For Android & Windows, enable all the permissions asked for while downloading of Gumshu. You need to keep the WiFi and/or GPS ON for location to be captured.

2. For iPhone or iPad, tap on Gumshu and allow it to run for capturing the location. Never kill Gumshu

http://cellphonetrackingreview.com/importance-of-a-gps-system-to-trace-cell-phone-location/

https://en.wikipedia.org/wiki/GPS_tracking_unit

https://en.wikipedia.org/wiki/WiFi

https://timesofindia.indiatimes.com/city/delhi/why-tracking-your-stolen-mobile-phone-may-be-tougher-than-ever/articleshow/60250036.cms 

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03. Locate: Know when your device is missing

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• Ensure the GPS and/or WiFi function is ON in your device

• Login to your account www.gumshu.net

• View the current location of your missing device.

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Note: As long as your device is connected to our network, you will never miss on its location. With no Gumshu, it is not possible to known the location of your device.

Even if the device is overseas, you can still view it on map by login to our account.

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04. Secure it. Lock Screen when device is missing

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• Realized your device is missing?

• Login to your account on www.gumshu.net (using any terminal)

• View your device location on map and click on Missing

• Lock the screen and set password to unlock

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Note: In case you are unable to view your device, it is possible the device is not connected to Gumshu server either due to POWER  OFF or GPS/WiFi in OFF mode. Once the device is switched ON and it gets connected to Gumshu server, the set alarm & notification will start functioning.

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http://www.identity-theft-awareness.com/smartphone-theft-statistics.html

https://www.recipero.com/content/resource/en_gb/pdf/stats/Recipero-Ecosystem-Stats-2016-03-15.pdf

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05. Set up Emergency Alarm

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• Click on the Emergency Alarm settings

• Set up the alarm and notification details as preferred.

• When the mobile is powered OFF or ON, mentioned email ID’s will receive mail notification.

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Note: The alerts (Alarm and Notification) will be active till device is connected to gumshu server.

In case you are unable to view your device, it is possible the device is not connected to Gumshu server either due to POWER  OFF or GPS/WiFi in OFF mode.

Situation like battery drain will also trigger the emergency alert.

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http://searchmobilecomputing.techtarget.com/definition/push-notification

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06. How to get most from the Transfer and Wipe* feature

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• Click on ‘Wipe* icon.

• Select if you want to transfer any files from your missing device.

• Transfer it to your secure location.

• Post transfer, select the file you want to wipe/delete from your missing device.

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Note: We recommend you open a new Google account and avail of its 15 GB free space for transferring of the data. By opening new Google account, you will be able to use the allocated free space only for transferring of data in the device.

In case you are unable to view your device, it is possible the device is not connected to Gumshu server either due to POWER  OFF or GPS/WiFi in OFF mode.

Once the device is switched ON and it gets connected to Gumshu server, the set alarm & notification will start functioning.

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http://www.pcworld.com/article/3021316/security/why-stolen-laptops-still-cause-data-breaches-and-whats-being-done-to-stop-them.html

                                                                     * Available with Paid Plan

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07. Pairing

• Select the Pairing option

• Fill in all required fields.

• Track both devices on single screen.

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Note: Both devices should have registered with Gumshu.

In case you are unable to view any of your device, it is possible the device is not connected to Gumshu server either due to POWER  OFF or GPS/WiFi in OFF mode.

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08. Capture

• Device missing, Click on Missing button.

• Whenever the missing device is turned ON and connected to Gumshu, the device camera will take snap shot.

• The photo will be shared with registered email ID.

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Note: There will be single Login ID and password for devices under these category.

In case you are unable to view your device, it is possible the device is not connected to Gumshu server either due to POWER  OFF or GPS/WiFi in OFF mode.

Once the device is switched ON and it gets connected to gumshu server, the set alarm & notification will start functioning.

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09. Single screen view for multiple device

• This feature is useful for family members and corporate.

• For family members, all the devices that need to be viewed on single screen should be under paid plan.

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Note: There will be single Login ID and password for devices under these category.

In case you are unable to view your device, it is possible the device is not connected to Gumshu server either due to POWER  OFF or GPS/WiFi in OFF mode.

Once the device is switched ON and it gets connected to Gumshu server, the set alarm & notification will start functioning.

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10. Potential recovery of missing/stolen device

• First report the missing/loss status to police and file a FIR

• Share the Gumshu missing device information with them .

• Gumshu will provide assistance* to ‘Prime Plan’ subscribers.

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Note: The device will report its location only when it is connected with our server.

In case you are unable to view your device, it is possible the device is not connected to Gumshu server either due to POWER  OFF or GPS/WiFi in OFF mode.

Once the device is switched ON and it gets connected to Gumshu server, the set alarm & notification will start functioning.

Pricing  Bottom Line Improvement link (https://www.youtube.com/watch?v=_6pZ_9o_6h0)

i-Voice

FAQ

Q. Why Gumshu? How will Gumshu help me?

A. Gumshu is an ‘on-demand’ real time trusted and secured partner for your valuable device. It is a SaaS cloud platform that will keep you in touch with your device at all the time as long as it is connected to Gumshu server.

By login to your account, you can not only track your device but also remotely secure the device and information in it. Along with securing, you can also transfer and/or wipe the information from your device. Reports and activity log generated by Gumshu will increase the chances of device recovery.

Q. Do I need to have GPS in my laptop or tablet?

A. No. You do not need GPS in your laptop or tablet to use Gumshu services. Please ensure the device is Wi-Fi enabled all the time.

Q. What are the key features in Gumshu?

A. Please visit ‘Go-To-Guidebook’ page for all the details

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Q. What are the minimum requirements for tracking my device?

A. Most important of all, you need to have Gumshu app installed in your device. Along with that, the device should have GPS and/or WiFi enabled in it. IMEI number, Serial number, Bluetooth only might not help you track your device.

Please note, it is not possible to install Gumshu remotely. So in event of device missing or theft of device with Gumshu, we will be enable to help you.

Q. Laptop/Desktop is not located or seen location is not correct?

A. Laptops or desktop computers do not have GPS system built in it. Gumshu uses closest available WiFi network to track your device using triangulation method. More the number of WiFi networks your device can detect, more exact is its location on map.

In case your laptop or desktop does not have WiFi, there is no way to track the device. IP address can help identify the neighborhood but it won’t help much in recovering of the device. In order to increase the recovery chances, you should report to law & order authorities whatever information is available from Gumshu. 

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Q. Smartphone/Tablet not located or seen location is not correct?

A. Smartphone and Tablets (with SIM) use GPS and WiFi for getting exact location of your device. In case you are unable to get the location, please check if GPS & WiFi are enabled or not. Also check if you have enabled location permission in your device. If not, please enable them. Depending upon the brand of device, the settings are different. You can also just click on the Gumshu icon on dashboard and then click on close. Else, you can go to app setting and click on 'Force Close'. 

Please note, you cannot enable GPS, Locations, Permissions and WiFi remotely on your device. To ensure continuous locate of device; GPS/Location should be enable all the time.

Q. Can I use the old device subscription for new device?

A. By default, 1 subscription = 1 device. In case you change device for some reason, it is necessary to download the Gumshu app in that device to enjoy the Gumshu services. Subscription is valid per device and not per individual.

Q. Can there be multiple users for single account?

A. Yes, you can. Depending on you plan selection, you can have number of users. For 'Group' category we specially customize the account for multiple users.

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Q. What are the most ways of losing Smartphone, Laptops or tablets?

A. It is observed that, individuals tend to forget or experience theft of their devices at following places

1. Public places like malls, shopping centers, Places of Worship, Canteens, and Restaurants.

2. While travelling, pick pocketed in trains or buses or taken from car

3. At college campus, place of work or in classroom or in library or during conferences.

Q. Can Gumshu be removed from my device by unknown person?

A. We can’t say it is impossible to remove Gumshu from your device. But yes, we can suggest ways to make it difficult for the unknown person to uninstall it from your device.

1. Android devices: You can enable Camouflage feature on the Gumshu account for your device. That way the app will be hidden. Once it is not seen on screen, we can avoid Gumshu removal from device.

2. Windows devices: Right click on the Gumshu folder and check/tick the ‘Hidden’ box. Unfortunately, in case of factory reset, Gumshu can be removed. But still you might get some extra time to track the last location of your device.

3. iOS devices: By enabling restrictions on deleting of app, will do the trick.

Q. Can I recover the device if Gumshu is deleted from the device/account?

A. Unfortunately not. For you to know the location of your device, it is important that Gumshu is active in it and it is connected to Gumshu server.

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Q. Can I re-add Gumshu to my device?

A.  Yes, you can by installing Gumshu once again to your device. This has to be done ‘hands on’ and not remotely. But you will not be able to get the earlier reports even if the device is same.

Q. What is ‘EMERGENCY' alarm?

A. This special feature is especially useful to Children, Ladies & Elders who are active users of Gumshu services. Pressing of ON/OFF switch, device will send the emergency message and current location of device to preset email ID’s.

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